The majority of all executives believes that personal mobility and logistics can no longer be considered separately in the future. The marginal utility of consumers and the extent of cooperations between the various players determine the different regional landscapes of the ecosystem.
In the past, product offerings have mainly been set by the OEM technological agenda, but in the future we see a change of perspective: raw material access and energy production sources affect industrial policies and therefore determine the OEM product portfolio. In addition, markets will have to be redefined and stronger segregated by demographic, available infrastructure and economic factors along with customer needs, to form islands of mobility.
There will not be a ‘one and only’ drivetrain technology: executives project a similar split by 2040 for BEVs (30%), FCEVs (23%), ICEs (23%) and hybrids (25%).
For the surveyed consumers, the most significant entry barriers into the electric world are price (35%), followed by charging (24%) and range (18%).
Islands of autonomy – 71% of execs still believe that autonomous and non-autonomous vehicles will result in severe safety issues if not separated on the road.
Customer value puts the spotlight on the customer, meaning that understanding who the customer is must be a priority, whereby the emphasis will now be increasingly placed on differentiating between different customer archetypes. These different customer archetypes all have individual needs, preferences and requests at individual touchpoints based on their environment. This makes it necessary to manage numerous customer journeys in parallel, each requiring customized and highly individual attention.
Almost half of all surveyed executives (48%) are highly confident that the number of physical retail outlets, as we know them today, will be reduced by 30-50%.
49% of executives and 42% of consumers believe OEMs to be the big winners in the battle for the direct customer relationship.
Execs and consumers agree that the greatest potential for function-on-demand features lies in navigation systems (27%), adaptive cruise control (22%) and power upgrade (16%).
The goal is not to do everything at once, but rather to wisely define who you want to be and choose when to compete or cooperate with other ecosystem players. The industry is thereby differentiated by 3 types of players: (1) hardware-oriented players who are flexible, cost-efficient and function simply, (2) those who aim to create a product, which does act as seamlessly as possible by combining hardware and software (not only focusing on vehicles) and eventually (3) those creating a comprehensive product that can be seamlessly integrated into a customer’s daily life.
In 2018, market capitalization of the top 15 mobile tech and web digital companies is almost 5 times as high as that of top 50 traditional auto companies (OEMs & suppliers).
Every third executive states that product-centric upstream data belongs to the OEM – consumers still hope to own it themselves.
81% of surveyed execs show confidence that financial service entities will gain importance as debt levels rise due to mobility service offers & fleet management instead of mere unit sales.
